FAQ

You can contact us here in Canada by
E-mail:

intsales@anachemia.com

Phone: 1-(604) 277-1994 (Monday to Friday 8:00 am to 4:00 pm (PST))
Fax: 1-(604) 277-4393
Mail: 2931 Viking Way, Suite #103, Richmond, B.C. V4V 1Y1

Please fill out our contact us form.

While we ship to most countries in the world, there maybe some countries where shipping may be restricted due to licensing or trade agreements. Contact our office for specific information about the country you would like us to ship to.

You can contact us by
E-mail: intsales@anachemia.com

Phone: 1-(604) 277-1994 (Monday to Friday 8:00 am to 4:00 pm (PST))
Fax: 1-(604) 277-4393
Mail: 2931 Viking Way, Suite #103, Richmond, B.C. V4V 1Y1

For export shipments, we require a wire transfer of funds.

All pricing on this site and in the catalogs are in US dollars.

Return Authorization:

In order to obtain credit for returned materials, a Returned Goods Authorization (RGA) number must be issued by the Anachemia Science Inside Sales Department. Returns must be made within 60 days of receipt of RGA number.

NOTE:

Returns are subject to a restocking fee and/or disposal charge, though application of these charges will depend on the particular circumstances of the situation.

Products not acceptable for credit:

• Products which have been discontinued.
• Products which are personalized or customized.
• Products not purchased from Anachemia.
• Refrigerated products.
• Products which are outdated, shelf-worn or used and, therefore, unsuitable for return to stock and resale as new.
• Sealed reagents, diagnostics, or chemicals which have been opened.
• ‘Special Order’ items provided by Anachemia.

View an extensive listing of our Terms and Conditions.

You can contact us by

Email: intsales@anachemia.com

Phone: 1-(604) 277-1994 (Monday to Friday 8:00 am to 4:00 pm (PST))
Fax: 1-(604) 277-4393
Mail: 2931 Viking Way, Suite #103, Richmond, B.C. V4V 1Y1

You can contact us by
E-mail: intsales@anachemia.com

Phone: 1-(604) 277-1994 (Monday to Friday 8:00 am to 4:00 pm (PST))
Fax: 1-(604) 277-4393
Mail: 2931 Viking Way, Suite #103, Richmond, B.C. V4V 1Y1

All import duties, taxes and additional charges are the responsibility of the importer.

We do not charge duties or taxes for export orders. Any import duties or taxes are the responsibility of the importer.

Shipping costs vary on the size and weight of the shipment, whether the goods are dangerous for transport or not, and whether they are being shipped by ocean freight or air. We can offer assistance in determining approximate shipping costs.

You can contact us by
E-mail: intsales@anachemia.com

Phone: 1-(604) 277-1994 (Monday to Friday 8:00 am to 4:00 pm (PST))
Fax: 1-(604) 277-4393
Mail: 2931 Viking Way, Suite #103, Richmond, B.C. V4V 1Y1

If the goods are acceptable for a return, please contact our office.

You can contact us by
E-mail: intsales@anachemia.com

Phone: 1-(604) 277-1994 (Monday to Friday 8:00 am to 4:00 pm (PST))
Fax: 1-(604) 277-4393
Mail: 2931 Viking Way, Suite #103, Richmond, B.C. V4V 1Y1

Please ensure that you sign for the goods as being damaged and make a claim against the freight carrier.

Contact our office for warranty information.

You can contact us by
E-mail: intsales@anachemia.com

Phone: 1-(604) 277-1994 (Monday to Friday 8:00 am to 4:00 pm (PST))
Fax: 1-604-277-4393
Mail: 2931 Viking Way, Suite #103, Richmond, B.C. V4V 1Y1

Contact our office immediately. Please advise us as to what you ordered and what was received.

You can contact us by
E-mail: intsales@anachemia.com

Phone: 1-(604) 277-1994 (Monday to Friday 8:00 am to 4:00 pm (PST))
Fax: 1-604-277-4393
Mail: 2931 Viking Way, Suite #103, Richmond, B.C. V4V 1Y1

Contact our office immediately and advise us of the item that is missing.

You can contact us by
E-mail: intsales@anachemia.com

Phone: 1-(604) 277-1994 (Monday to Friday 8:00 am to 4:00 pm (PST))
Fax: 1-604-277-4393
Mail: 2931 Viking Way, Suite #103, Richmond, B.C. V4V 1Y1

Unless otherwise specified, all our export orders are shipped complete. If you would like us to make partial shipments in the event some items are back ordered, please advise at the time you place your order.

You can contact us by
E-mail: intsales@anachemia.com

Phone: 1-(604) 277-1994 (Monday to Friday 8:00 am to 4:00 pm (PST))
Fax: 1-(604) 277-4393
Mail: 2931 Viking Way, Suite #103, Richmond, B.C. V4V 1Y1

Anachemia Science will provide a commercial invoice and packing list for all export shipments. If there is additional paperwork required for your country, please advise and we will do whatever we can to assist in providing complete paperwork.

We can ship goods by many different modes of transport, such as air, ocean or truck. In some cases there maybe restrictions, which will limit your choices. Once we know which items you would like shipped, we can advise on the best shipping method.

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